Effective engagement and communication with families
Increasingly staff are being required to work alongside and with individuals and families experiencing complex challenges. This requires confidence and abilities to effectively communicate and build trust as well as provide feedback and challenge in order to improve outcomes. Our training is based on our knowledge of working closely in Early Help, working with vulnerable and complex families, troubled families and social care staff.
This practical programme provides the skills to support workers to be able to work with partners and colleagues to ensure that they are able to work effectively with individuals and families with multiple and complex needs. It is practical and “hands on” with a focus on skills and strategy development, backed up by an understanding of why approaches work. It produces more confident and competent practitioners who are ready to deliver positive and effective support.
It is suitable for front line staff working on the Early Help/Troubled families agenda as well as school staff, children services, those in early years settings, the VCS, Housing and Health.
Learning Outcomes
- Identify strategies for building trusting relationships with families.
- Understand how to adapt communication methods.
- Identify strategies to break down barriers to engagement and participation.
- Be able to provide effective feedback.
- Use challenge effectively Ability to use assertive, persistent and challenging approaches.
- Ability to work towards effective outcomes with families.
- All courses are offered on a Face to Face or Virtual basis.
- Bespoke & Open Training Courses Available.
Case Studies
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Stockton - Strategic Partnership Away Day
We facilitated a session between Stockton Borough Council and Family Action who have been awarded a contract to deliver services across the area. Over a full day we worked with key senior leaders to consider vision, aims, risks and governance and create an action plan for the next few months.
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Carers in Hertfordshire - Motivational Interviewing Training
We provided a 2 day MI programme for a range of staff providing them with Motivational Interviewing skills.Read More -
Parental 'Virtual' Capacity To Change Training – Barnardo’s- Northern Ireland
We delivered the 2 day C Change programme to a range of professionals working for Barnardo’s in Early Help & Family Centres, completing Parenting Assessments and Court reports, across a large and diverse area.Read More -
Shropshire - Early Help training
We are delighted to continue our long relationship with Shropshire in supporting their workforce.
Cancellation Policy
Please see our cancellation terms / fees.